Terms and refunds

Club 20s is a social club in Northampton, run by the Club 20s team (“we”). By joining you agree to these terms.

• New members start with a free trial of 1 month (currently extended to 3 months for a limited time and limited number of people). When it ends, your membership will automatically renew to a standard paid plan.
• You add a payment card to start your free trial. You are not charged during the trial. When it ends, your plan renews every month (Standard at £12 unless you chose Basic at £5 or VIP at £15) until you cancel. You can cancel any time, before or after the trial ends, using the Manage my plan button on your card page.
• Basic costs £5 a month, Standard costs £12 a month and VIP costs £15 a month. Basic gives you the hang-out events. Standard and VIP get the perks and can book new events 24 hours before Basic members. We give 10% of Standard subscription income and 20% of VIP subscription income to a charity chosen by members in a vote each quarter. Basic subscriptions are not part of the pledge.
• You can cancel a paid plan at any time. Your card stays valid until the end of the month you have paid for. We do not refund part-used months.
• We will tell you before any price change takes effect.
• You can pause a monthly plan for 1 or 2 months. You keep the time you have already paid for, then your membership and billing pause, and both restart by themselves on the date shown in the app. You can restart early.
• There is one free trial per person. We cannot offer a second free trial to a person, email address or card that has already had one.
• If you invite a friend and they pay for their first month, you get one free month, up to 6 free months in any 12 months.

• Booking in the app holds your place.
• Cancel a paid event more than 48 hours before it starts and you get a full refund.
• Cancel within 48 hours and there is no refund, unless someone from the waitlist takes your place. Then you get a full refund.
• If we cancel or change an event so that you cannot come, you get a full refund.
• No-shows are not refunded.
• Refunds go back to the card you paid with and can take a few days to appear.
• For free events, please cancel in the app if you cannot come, so someone else can have your place.

• Be kind and respectful. No harassment, bullying, abuse or discrimination of any kind.
• Respect personal space and always get consent. If someone says no or seems uncomfortable, stop.
• Ask before taking or sharing photos of other people.
• Do not share other members’ personal details.
• Follow the venue’s rules and the team’s instructions at events.
• If you feel unsafe, tell a member of the team.

• Use Report a concern in the app to tell the team privately. You can send it without your name.
• If someone is in immediate danger, call 999.
• We can suspend or end a membership if the code of conduct is broken or someone’s safety is at risk. In serious cases we may do this without warning. Any refund in that case is decided by us case by case.

Nothing in these terms limits your legal rights as a consumer. To see how we use your details, read our privacy page, or Privacy and your data in the app.

Questions? Email club20suk@gmail.com.